Shipping Policies, Terms, Conditions & Instructions
Hair-Care-Products-4me.com is aservice-based business offering personal care shopping services to consumers. We are neither a wholesale nor retail operation, nor do we offer service to any business entity for resale purposes.
E-Mail help here FREE SHIPPING
OFFER: On orders over $300.00 we pay for the shipping
to addresses within the Continental United States via FedEx Ground.
FREE SHIPPING OFFER: On orders over $300.00 we pay for the shipping to addresses within the Continental United States via FedEx Ground.
Hair products charged on an American Express Credit Card will require a signature on delivery. This means you, or your representative, will have to be present at the delivery address at the time of delivery to sign for your order. This is an American Express rule (not ours) and the signature is the only proof of delivery that American Express will accept. American Express does allow most folks to have more than one addresses for card verification. So you could use your work address, as and additional verification address, and have your order shipped to work, assuming you would be available to sign for your package at work. If you can not be available at the time of delivery please do not use your American Express card for your transaction.
The computer system automatically sends you an Email order confirmation! You should look for this confirmation and check it!
If you do not receive an automated reply it may be because:
You should check the order confirmation form, most of the time you can catch a mistake before we ship
you some thing you do not want.
We only use your Email address to notify you of problems and send order shipped information to you.
Save on Shipping hints:
Alaska, Hawaii & US Territories
If we send the package to the address you provided and you do NOT get your
package because the address you provided is wrong you must still pay us.
If a package is returned because the address you provided is wrong we will charge you
an additional shipping fee to re-ship your package.
Flat rate shipments go FedEX
or UPS Ground (or at our discretion, on small orders, USPS Priority Mail).
International Shipping: Additional shipping charges will be added to your bill when shipments are going outside the continental United States. We will send you an email with our best estimate for the additional charges and wait for your reply before shipping. When shipping via the USPS if your order is will NOT go in a flat rate envelope, we charge you the amount the USPS or FedEx charges us plus $5.00 to cover additional expenses.
International Priority Mail
thinks a phone number it is a good idea. So please include your phone number
Note: Occasionally customs inspectors destroy the flat rate envelope and/or shipping labels during inspection and then re-mail the package adding new shipping charges which they try to collect ... when you pick up, or ... when they deliver, your mail. We have instituted measures to try to stop this (by putting an additional copy of the shipping label directly on the boxes and inside the flat rate envelopes.) However, if they re-assess you for additional postage and you can not use the additional label to convince them that the postage was already paid, and you do NOT owe them this additional postage ... we are sorry but you will need to pay the additional fee assessed by your government. We promise the US Postal Service will not take a package unless we have already paid for the shipping.
Some shippers charge $10.00 for
making address corrections. We expect our customers to enter addresses
correctly, including floor number, apartment number, etc. We will charge
address correction costs back to the cardholder credit card. If you are in
a big city you probably already know what each shipper requires. If you do
not call FedEx (1-800-Go FedEx) to verify exactly what information
is required by them, to identify your location. (Exampes: required
information may include floor number, apartment number, street entrance
All boxes sipped FOB shipping point. This means the title (or ownership) of the contents transfers to you when the carrier takes possession of the box. At this point the contents are yours and you assume the risk for damage or loss during shipment. USPS priority does not include insurance without an extra fee. USPS express is automatically covered for $100.00. Should a FedEx, UPS or USPS shipment (automatically covered for $100.00) be damaged, as the shipper, we will file a claim and when and if reimbursed by FedEx or UPS, we will credit the Fed Ex, UPS or USPS reimbursement back to the credit card you used to place your order. Please include a digital picture of damages, in your email, to help us with the claim submission process.
Checking your address ... for US States & Territories
FYI (For Your Information)
3.- Shipping includes labor, packaging materials and credit cards processing costs.
No one likes shipping and handling charges, including us. So, just so you know where your money is going ... let’s look at what's involved:
a-The cost of the box. Take a look when you visit your local post office. Most have a display that will show you the cost of cardboard/box. The charge $1.65 to $2.00 for a small box.
b-Tape costs $2.00 per roll
c-Packing material, peanuts, popcorn, bubble wrap, "air-bags" etc. runs $30.00 a bag
d-We try to do our part and recycled boxes and packing material. Here the labor gets us as it costs almost as much to, go & get the box, break it down, & store it until we need it for your order, as it does to get it buy and store a new box
e-Time to make shipping labels. Labels are entered into the "shipping companies" on line program, and then printed along with a page with your tracking number
f-You will generally get an e-mail that includes your tracking number. (That is if you send us a correct E-mail address with your order.)
g-Credit card processing fees are for the total charged, not just the products you ordered
FOB Shipping Point of Origin: For those new to the shipping world FOB (Free On Board or sometimes Freight On Board) Point of Origin is the legal way to telling you that this is the point where the sale is made and the goods become yours. That is to say when the shipping company picks up your order, the "title transfers to you" and the hair products become your property and your responsibility. Should your hair products be damaged in transit, this is your responsibility. We assume you would want your hair products so we would ship replacement products to you, and charge your account accordingly. FedEx, UPS and other shipping companies include insurance of $100.00 in their shipping charge. Should your package be damaged or completely lost you must notify us (include pictures of the damage) so we can submit a claim on your behalf. When and if the shipping company pays us we credit your account. Click to Send Email here --->> Shipping Damage or Loss Report If you do not hear back form us we did not get your Email so please try again. We go out of our way to take care of the folks who order for us.
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